Performance Setting - HRMS admin template

Competency	Definition	Action
Adaptability	Ability to handle ambiguity and certain situations outside of their control. Dealing with a change in process, systems, role, and direction of the company. Adapting to new ways of doing things.
Collaboration & Teamwork	Works harmoniously with others to get a job done; shares critical information with everyone involved in a project. Works cooperatively with others to achieve common goals. Seeks opinions and values the contributions of others; involves team in discussion and decision-making.
Communication	Communicates in an engaging, effective, and respectful way to a wide variety of groups. Delivers convincing and meaningful messages that leave a positive impact. Effective oral and written communication skills. The ability to persuade and convince others including management.
Customer Service	Listens and responds effectively to customer questions; resolves customer problems to the customer’s satisfaction; respects all internal and external customers; follows up to evaluate customer satisfaction; exceeds customer expectations.

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